Water & Utilities

2023 Water Confidence Report


Water and sewer accounts are established at the Village Hall. If you are a new resident in a single-family home, we will need to have a copy of your driver’s license and a copy of a portion of your closing papers with your name and Hainesville address for verification. These need to be emailed to utilitybilling@hainesville.org or they may be dropped in the gray drop box located north of the Village Hall building. If you have any questions, you may call our Utility Billing Dept. at 847-223-2032. Click here for important Village information. Townhome associations handle the water and garbage for townhome residents as part of their monthly assessment dues. The water bills are produced monthly which also include your garbage service bill.  The garbage collection day is Friday. If you have any problem with garbage collection, please call Groot Industries directly at  847-693-2700.

The charges on your monthly utility bills are as follows:

Utility Bill Charges

  • Water (WA) (Up to 8,000 gallons) $37.00
  • After 8,000 gallons (Per 1,000 gallons) $4.62
  • Lake County Sewer (SW) (Per 1,000 gallons). The different rates are due to the different treatment plants used.
    • $6.844 for Deer Point, Sanctuary, Settlement and Misty Hill Subdivision which is in the Northeast Central (North Shore Sanitary District)
    • $3.98 for Cranberry Lake (both single family homes and all townhomes), Ryland Homes Union Square and Hainesville Businesses Plus $1.50 Excess Flow Charge which is in the Northwest System (Fox Lake Sanitary District)
  • Hainesville Sewer (SW) (Per 1,000 gallons) $1.00
  • Garbage (GB) $22.00
  • Senior Garbage Rate (GB) $19.80 (Residents 65 years of age and over )
  • Statement Fee (SF) $5.00 – monthly fee to receive a mailed Utility Bill

Paperless Utility Billing

Avoid the $5.00 monthly Statement Fee by enrolling in e-billing for your utility account!  Please click here to fill out the e-billing authorization agreement.

How to pay your Utility Bill – we have 5 (five) options:

  1. online payments – resident manages
  2. automatic debit payment – village manages
  3. drop your payment off at the Village Hall
  4. drop your payment in the grey drop box on the north side of the Village Hall
  5. mail your payment to the Village Hall

#1 Online Payments

  • Click here to access your Utility Account and make payments. To make a Utility Payment use your Name, Address or Account Number AND your PIN Number.  PIN Number is on the Upper Right Hand Side of your Utility Bill.  
  • Our online payment processor, Point and Pay, now offers the option to set up a recurring electronic payment using a CREDIT or DEBIT CARD.  The Village absorbs all associated costs.  Click here for instructions.

#2 Automatic Debit Payment using a Checking or Savings Account

Click  here for an application and the terms and conditions to enroll in the automatic debit program. Pay your utility bill automatically each month from a checking or savings account of your choice

Please be aware of the following charges for past due bills:

  • 10% late charge penalty is assessed on the day after the bill is due.
  • If Past Due Amount is not paid by the 30th, a Final Notice is mailed and you are charged a $50.00 service fee.
  • If your Past Due Amount, penalties and fees are not paid within eight days of the Final Notice, a $50.00 shut off penalty will be added to your amount due when personnel are dispatched to disconnect your service. The shut off fee will increase by $50.00 per occurrence during any calendar year not to exceed $150.00. This fee, along with any previous balance, penalties and fees must be paid prior to resumption of service. Personal checks are NOT accepted after service is disconnected.
  • A $25.00 return check fee will apply to all returned checks. Returned checks must be replaced with cash, certified check, money order or credit card within 30 days of the written demand letter date. After three return checks within any twelve month period, the Village will only accept payment in the form of cash, certified check, money order or credit card for a period of twelve consecutive months.

The Village of Hainesville must impose these additional fees to defray the cost for final notices and water shut-offs so that delinquent customers, and not all customers pay these costs.

Hardship payment plans are available, please call the Village 847-223-2032 for more information.

Stormwater – MS4

National Pollution Discharge Elimination System (NPDES) Phase II

The Clean Water Act Amendments of 1987 established the NPDES stormwater program. Phase I of the NPDES Stormwater program began in 1990 and required medium and large municipal separate storm sewer systems (MS4s) to obtain NPDES coverage. The expanded Phase II program began in March 2003 and required small MS4s in urbanized areas to obtain NPDES permits and implement six (6) minimum control measures.

  • Public education and outreach on stormwater impacts
  • Public involvement and participation
  • Illicit discharge detection and elimination
  • Construction site stormwater runoff control
  • Post construction stormwater management in new development and redevelopment
  • Pollution prevention/good housekeeping for municipal operations

Addition information regarding the NPDES Program can be found by visiting IEPA or USEPA websites.

To report any suspected illicit discharges (paint, oils, chemicals, etc) to the storm sewers or waterways, please contact the Village Hall at 847-223-2032.

Click here here for the IEPA 2024 Final Material Inventory

Click here for the Notice of Intent

Click here for the Stormwater Pollution Prevention Plan

Click here for the Annual Report – Permit Year 2023

Click here for the Annual Report – Permit Year 2022

Click here for the Annual Report – Permit Year 2021

Click here for the Annual Report – Permit Year 2020

Click here for the Annual Report – Permit Year 2019

Click here for the Annual Report – Permit Year 2018

Click here for the Annual Report – Permit Year 2017

Click here for the Annual Report – Permit Year 2016

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